Shipping & Return Policy
 

We're offering FREE SHIPPING & 60 DAY Returns on all orders.

Foreli.com offers flexible and reliable free shipping with : FEDEX World Wide

Return Policy:

U.S. and International Customers

1. Please Contact us Via E-mail or Call us at 1-800-680-6309 to get an RAN.We can't accept any returned merchandise without a RAN number, so be sure to get one and mark it down. For exchanges and refunds ship the item back with in 60 Days of the purchase.

2. Please read the information on the back of your original shipping document and enclose it with your purchase in the original packaging. Re-pack your product with RAN number, original shipping document, original packaging and – of course – the product you want returned or exchanged. If you don't have your original shipping document, please print and complete the . If you are unable to print this form, please provide us with your name, address, phone number and order number on a separate piece of paper. We really need this information to process your return so don't forget to include it.

REFUND POLICY

U.S. and International Customers: What You Need to Know

• We inspect all returned items when they arrive.
• Refunds will be in the original form of payment, except for wire transfers, which we will refund with a company check.
• Your refund should arrive within three weeks (usually sooner), after the carrier issues your tracking number.
• Refunds on purchases made with a credit card will only be credited to the same card.
• Unless applicable, delivery charges are not refunded.
• If you return a partial order, we will refund you for the returned items only.
• Refunds will be applied to any unpaid balances first.
• For exchanges and returns, if the product is not found to be defective, shipping fees may apply and/or a partial refund may be issued.


SHIPPING POLICIES

Once we get your order, we take care of it right away so you can get your jewelry ASAP! All Foreli orders are processed within 2-7 business days, and then shipped to you immediately, according to your preferred method of shipping. Keep in mind all of our jewelry is custom made by us to your specifications, processing time varies from 2-7 business days.

All shipping fees are in USD.

Shipping your Order

We Ship For Free WORLDWIDE:

Delivery Option
Cost
Estimated Total Delivery Time
Standard Shipping
FREE(Fedex Express)
3-5Business Days.
     
Upgrade to Fedex 2Day®
Rate is calculated
2-3 Business Days.
Upgrade to FedEx Standard Overnight®
Rate is calculated
1-2 Business Days.


International Shipping:

Expedited Parcel™
FREE

 5-10 Business Days
Expedited Parcel™

Rate is calculated at the checkout
5-7 Business Days
Upgrade to Xpress Post™
Rate is calculated at the checkout
3-7 Business Days
Upgrade to Priority Courier™ Rate is calculated at the checkout
2-4 Business Days

 

Before we ship your order, we just need to get your credit card approved. Our Customer Service department may contact you for additional information, but only if needed.

Of course rings and customized orders (e.g. Family Jewelry, Designer or specialty items) may require additional processing time due to ring sizing and other personalization requirements. We just want to make sure we get your order perfect.

For your security, high value orders may require a signature upon delivery. If you can't be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be available at the designated shipping address.

For security reasons, we ship to street addresses only, not to PO Boxes or similar addresses.

You'll receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number.

In the event that your order can't be shipped, we'll contact you within 2 business days to let you know why your shipment has been held up.

Shipping your Order to APO & FPO destinations

Your order will be shipped via USPS Priority Mail® and guaranteed to arrive to APO & FPO processing center within 3 to 5 business days. From the point your package reaches the processing center, delivery to you will depend on military postal service.

Exceptions

Family and Personalized Jewelry orders will be shipped out 7-10 business days after order has been submitted due to the customization work involved. Again, we want to get your order perfect.

Note: Watches, Family and Personalized Jewelry, and the Persona Charms Collection can't be shipped to Canada.

Tracking Your Order

Of course, you'll want to know when your jewelry is going to arrive on your doorstep so you can plan your weekend outfit accordingly. That's why we send out an email notification the day your order is shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches you or your recipient's doorstep. Please be advised that depending on your in box's security settings, our confirmation e-mail may be received as SPAM. Check your 'SPAM' or 'Junk' mail in box periodically. Also, be sure to add info@iforeli.com to your Email Address Book to ensure that our emails make it into your in box.

Order Cancellation

Change your mind? If you want to cancel or change an Foreli order, for any reason, please contact us and make sure to include your Foreli order number or call 1-800-680-6309 10am-5pm PST, as soon as possible.

We promise we'll try to stop the order from going through, but keep in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers as fast and as efficiently as possible. That means that even if you contact our Customer Service Department immediately after you change your mind about your order, it might already be in the shipping process. If that happens, we can't change or cancel an order once its journey to you has begun. So, if your order can't be canceled, and you still don't love it after its arrived – just return it to Foreli according to our 60-day money back return policy. Check the back of your invoice for return policy details.

Note: Foreli reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.

 

 

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